Replacement & Refund Policy

Replacement & Refund Policy

1. REFUND & REPLACEMENT POLICY

1.1 We operate a strict no refund and returns policy for Covid PCR testing kits.

1.2 If the PCR test booking reference number has been issued by us and sent to you, we cannot provide a refund.

1.3 Test kits cannot be returned once received by you due to the risk of transmission of the virus.

1.4 You are liable in ensuring that your information is submitted correctly and we cannot process any refunds as a result of incorrect information or missing kit registration. 

1.5 We are not liable for any delays outside of our control such as delayed postage or delays from the laboratory. In addition, we are nor liable for any tests that have been damaged or lost in the post. A replacement can be issued in certain cases.

 

2. LABORATORY RESULTS

We will use our best endeavours to ensure that all results are sent back from our laboratories on the same day the sample arrives. Our standard Service Level Agreement is within 24 to 72 hours which we quote to our clients.

Although there are times the service may be delayed due to circumstances beyond our control and therefore, we are unable to guarantee specific turnaround times. Any delays that are due to courier delivery service that are beyond our control, we kindly ask you to refer to the refund and replacement policy.